Cultural Awareness and Sensitivity Training

Be Educated
Be Aware
Be Prepared

We offer customized trainings to ensure you are educated, aware and protected. Our presentations will fit your needs and schedule. It can be two hours, or all day. We will even bring our training sessions to you.

We believe that knowledge is empowerment, in equal access, and improved relationships between the Deaf and hard of hearing individuals with places of employment, organizations & businesses, health care & mental health facilities.

It’s Your Business

Kent County Population:

Deaf and Hard of Hearing Population in Kent County:
At least 23,625

  • Improve your services.
  • Bring in more clientele, and build a positive community reputation.
  • Reach out to every customer, employee, and coworker

Training Session Options

  • Information and updates about relevant civil rights laws and regulations
  • Accommodations
  • Deaf Culture & American Sign Language
  • Technology
  • Emergency Preparedness
  • Communication
  • Advocacy & Referral Services
  • Demographic Data & Statistics

For more information on our fees and schedule, contact us at or 616.732.7358


My name is Margaret Howard and I am a Marketing Representative for Hospice of Michigan. I have had the privilege of working with Jeannette Johnson and Deaf and Hard of Hearing Services recently, and wanted to share my amazing experience! …

At our first December training, we had 30 professionals from the healthcare arena attend—all were blown away! …

100% of the attendees said they learned something new, 100% felt the speakers were knowledgeable, and 100% of the participants said they planned to use the information they acquired at the training!

Needless to say, the training was a tremendous success and all of those in attendance benefited! We look forward to Part 2 in the spring, and know our participants will walk away empowered and able to improve systems within their own organizations to provide the best care possible to those who are deaf or hard of hearing.

I can’t say enough about the wonderful experience this has been both professionally and personally! We at the CRN Diversity Academy are incredibly grateful knowing there is this tremendous resource in our community! Our goal of providing the best care possible to ALL in our community, is enhanced greatly by organizations such as Deaf and Hard of Hearing Services!


The Kent County Health Department hosted the Deaf & Hard of Hearing Awareness Workshop, provided by friends and staff of Deaf and Hard of Hearing Services in May 2014. D&HHS gave our meeting participants a quick yet captivating overview of legal, social, and technology considerations for our neighbors who are Deaf, hard of hearing, and those losing their hearing.

The crowd was engaged throughout the event, and we still receive positive feedback from our staff and colleagues. Their presentation was interactive, thought provoking, and overall very worthwhile.

– A Kent County Health Department Staffer